Job Description

SAMSIC ASSISTANCE Canada is HIRING – Passenger Service Agent (PAX)

We are looking for a Passenger Service Agent who will provide direct support to the PAX Shift Supervisor.

The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional customer service support.

Samsic's story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 24 international airports - France, the West Indies, Belgium and Serbia, United States, Canada - and today Samsic's growth is backed by over 93,000 employees.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde

Job Description

· Responsible for Passenger Check in, Boarding & Baggage Services.

· Liaise with Airline customers

· Fanatical emphasis on Quality Services

· Demonstrate a Safety-First attitude

· Create good housekeeping practices in the workplace

· Inspect and verify passenger documentation

· Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination

· Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, cancelled flights or delayed flights)

· Make announcements regarding flight activity at gate or over airport’s general PA system

· Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise

Requirements & Qualifications

· Previous experience in the aviation industry or in a similar role is preferred.

· Ability to lift 50 lbs independently

· Able to effectively communicate both verbally and in writing.

· Airlines are 24/7, so we need our team members to be flexible to work various and/or split shifts including nights, weekends and holidays.

· Highly motivated and able to work well independently with minimal supervision in a fast-paced environment.

· Able to multi-task and establish priorities in a dynamic and changing environment.

· Must always maintain a professional appearance and mannerisms.

· Able to work collaboratively as a productive member of the Samsic Airport Team.

· Able to obtain and maintain a Transport Canada Restricted Area Identification ID Pass (RAIC).

· Must successfully complete the Passenger Service Agent initial training course in accordance with airline standards.

· Always maintains the highest level of service expectations of both the passenger and the airline customer.

· Comply with all federal, provincial, municipal, airport authority and carrier security requirements.

· First Aid, CPR is an asset.

· Sound analytical thinking, planning, prioritization, and execution skills.

· Professional, punctual, meticulous, and diligent.

· English language required.

· Must be 18 years of age.

Work Remotely

• No

Job Types: Part-time, Permanent
Part-time hours: 20-35 per week

Salary: From $17.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime pay

COVID-19 considerations:

Application question(s):

• Do you have reliable transportation to and from the Calgary International Airport?

Experience:

• Customer service: 1 year (preferred)

Language:

• another language (preferred)

Work Location: In person

Application deadline: 2023-05-15

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